Tech Support Engineer, Digital Operations
Corporate Enablement | Digital Services & Solutions | Grade 4
Competencies
Hover on any of the competencies below to view a detailed description.
Core Competencies
Proficiency Levels
Intrapreneurship
Critical Thinking and Data-Driven Decision Making
Facilitates Collaboration and Influence
Learning Agility
Digital Savviness
Results-Driven Outcomes
Public Service Excellence
Leading Change
Technical Competencies
Proficiency Levels
Data Analytics and Visualization
Intermediate
Application Development and Integration
Intermediate
IT Governance and Standards
Intermediate
Data Ethics and Governance
Intermediate
IT Management
Advanced
IT Asset Management
Advanced
Potential Movements
Corporate Enablement
Digital Services & Solutions
3
13 Lateral Movements
4
15 Lateral Movements
Key Accountabilities
- Assist in the testing, installation and configuration of operating systems, software and hardware applications to support the day-to-day issues encountered by on-site end users.
- Conduct technical diagnosis, troubleshoot, and resolve technical issues in efforts to maximize service uptime to support operational excellence through quality closures and proper escalation of issues.
- Support in the deployment of hardware tools such as PC, notebook / laptops and printers and support end-user needs in any IT technical matters.
- Maintain executive conference rooms which include systems, audio visual capabilities, standard room set up and peripheral inventory and provide on-site support on executive meeting preparation, focused on the IT products and technologies deployed on-site.
- Perform routine systems administration, monitor and maintain IT / tech systems and networks to minimize reoccurring issues.
- Assist in the development of procedural documents, troubleshooting guides, FAQs and work closely with service desk team in the communication and distribution to ADEO’s internal users.
Preferred Experience And Exposure
- Proficient in infrastructure systems and network related tools and techniques.
- Strong technical expertise working with different operating systems, web services, API, IP based protocols, database system (PostgreSQL/MySQL) and scripting languages (Perl, Python, BASH, Shell).
- CompTIA A+ Certification, ITIL Foundation Certification and Microsoft Certified Professional (MCP) is an added advantage