Senior Specialist, Digital Transformation - Emerging Tech Ops
Corporate Enablement | Digital Services & Solutions | Grade 3
Competencies
Hover on any of the competencies below to view a detailed description.
Core Competencies
Proficiency Levels
Intrapreneurship
Critical Thinking and Data-Driven Decision Making
Facilitates Collaboration and Influence
Learning Agility
Digital Savviness
Results-Driven Outcomes
Public Service Excellence
Leading Change
Technical Competencies
Proficiency Levels
Design Thinking Practice
Intermediate
Data Analytics and Visualization
Advanced
Agile Methodology
Advanced
Application Development and Integration
Expert
IT Management
Expert
Troubleshooting
Expert
Potential Movements
Corporate Enablement
Digital Services & Solutions
2
12 Lateral Movements
3
13 Lateral Movements
Key Accountabilities
- Manage the overall digital solutions catalogue and oversee the operations, maintenance and support for the business digital services (Apps) continuity and L2 support to achieve excellence in digital operation delivery and support.
- Develop and establish operating policies and approaches for business digital services (Apps), ensuring that meaningful metrics related to established SLAs, availability, capacity and performance are captured, validated and reported.
- Guide the operations for business digital services to create a consistent user experience for smooth performance and deployment of digital solutions, including assurance that the service levels are achieved, effective and continuously improved to support the strategic and tactical business requirements.
- Perform assessments and analysis on existing platforms and digital services ecosystems to identify, propose and implement solutions to enhance quality, consistency, efficiency.
- Serve as a subject-matter expert to provide L2 support to resolve escalated / complex technical issues and advice to optimize performance, including assisting in developing plans and strategies to improve performance, reliability and operational cost-effectiveness of digital solutions.
Preferred Experience And Exposure
- Proven extensive working experience in digital service delivery management.
- Experience in designing and delivering digital solutions and services in a complex business applications environment an advantage.
- Proficient working knowledge and background in digital, analytics, AI and automation.
- Proficient working knowledge of Agile/DevOps Methodologies and understanding of user requirements.
- Experience with Service Level Management and Performance Measurement.