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Senior Specialist, Gov. Service Strategy Model

Customer Experience | Government Services | Grade 3
Competencies
Hover on any of the competencies below to view a detailed description.
Core Competencies
Proficiency Levelsicon
Intrapreneurship
Applying
Critical Thinking and Data-Driven Decision Making
Applying
Facilitates Collaboration and Influence
Applying
Learning Agility
Applying
Digital Savviness
Applying
Results-Driven Outcomes
Applying
Public Service Excellence
Applying
Leading Change
Applying
Technical Competencies
Proficiency Levelsicon
Experience Design and Innovation
Intermediate
Data Analytics and Visualization
Intermediate
Design Thinking Practice
Intermediate
Emerging Technology Synthesis
Intermediate
Potential Movements
Customer Experience
Government Services
2
Manager
Gov. Service Strategy Model
Lateral Arrow
9 Lateral Movements
Vectical Movement Arrow
3
Senior Specialist
Gov. Service Strategy Model
(Current Role)
Lateral Arrow
10 Lateral Movements
Key Accountabilities
  • Conduct research on needs and requirements to identify government service models that can be enhanced to enrich government service delivery.
  • Analyze current service models using data & reporting analytics to develop insights on efficiency and areas of improvement based on customer service needs.
  • Research new government service models with reference to Government service requirement by the customers and provide recommendations on appropriate model alternatives and/or enhancements.
  • Participate in development and implementation of government service model and framework for government services transformation and to increase awareness and adoption of the service model across all government entities.
  • Assess technical requirements for government service strategy models and provide support in building a strategic case for technological investments and implementation to enable government services transformation.
Preferred Experience And Exposure
  • Knowledge and understanding of Government service models.
  • Proven knowledge of supporting the development of government services strategy and roadmap.
  • Experience in data and strategy analysis.
  • Experience in supporting the troubleshooting of the service issues.
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