Senior Specialist
Customer Experience | Public Engagement | Grade 3
Competencies
Hover on any of the competencies below to view a detailed description.
Core Competencies
Proficiency Levels
Intrapreneurship
Applying
Critical Thinking and Data-Driven Decision Making
Applying
Facilitates Collaboration and Influence
Applying
Learning Agility
Applying
Digital Savviness
Applying
Results-Driven Outcomes
Applying
Public Service Excellence
Applying
Leading Change
Applying
Technical Competencies
Proficiency Levels
Engagement Strategy and Delivery
Intermediate
Data Analytics and Visualization
Intermediate
Public Relations and Media Management
Intermediate
Reputation Management
Intermediate
Potential Movements
Customer Experience
Public Engagement
2
9 Lateral Movements
3
8 Lateral Movements
Key Accountabilities
- Analyze current public engagement policies and programs and monitor the impact and sentiment to ensure success.
- Conduct research on various method for building networks within different sectors in AD and identify the best practices and learnings to enhance the public engagement initiatives.
- Research new data science and advanced technology tools in accordance with public engagement strategy and provide recommendations on appropriate tools alternatives to integrate with initiatives for public engagement.
- Participate actively in development and implementation of government communications guidelines initiatives to enhance the effectiveness and standards of public engagement across AD agencies..
- Assess the strategic direction, update and ratify by engaging and getting from the from public.
Preferred Experience And Exposure
- Proven work experience in supporting public engagement initiatives in large organizations.
- Experience in supporting innovative public engagement models and initiatives.
- Knowledge and understanding of public engagement policies and processes.
- Experience in data analysis.